Frequently asked questions about phone repair
Repair time, prices, spare parts, warranty and stores: here are the answers to the questions customers ask us most often.
Process & repair time
Most repairs, such as replacing a screen, battery or charging port, take about 30 minutes at GoImpulse, and you wait in the store. How long it takes in your case depends on the model and the damage; the team will tell you after the diagnosis.
At GoImpulse you do not need an appointment. You can simply drop in at any store during opening hours. If you would rather not wait, you can optionally book an appointment at go-impulse.de/termin.
First your device is diagnosed in the store, then the team tells you the price before anything is repaired. The repair only starts once you have given your OK, and you pay after you have agreed.
Yes, at GoImpulse you can wait in the store for most repairs because they take about 30 minutes. The stores are located in shopping centres.
Prices
At GoImpulse, prices start from €69 for a screen, €39 for a battery, €20 for a charging port, €99 for water damage, €29 for a camera, €19 for back glass and €19 for software. The final price depends on the model and the damage; anything else on request.
The price depends on the model, the damage and the spare part needed, because parts differ in complexity and cost from one device to another. That is why GoImpulse quotes “from” prices and the exact amount after the diagnosis.
A repair is usually worth it if the device otherwise works well and the cost is well below the value of an equivalent new or used device. As a rough rule of thumb: if the repair costs more than about half the value of the device, buying a new one often makes more sense. At GoImpulse you learn the price before the work begins and can then decide.
Screen
A screen replacement at GoImpulse costs from €69; the final price depends on the model and the damage. You will learn the exact price after the diagnosis and before the repair.
More about screen repairIn most cases a screen replacement at GoImpulse takes about 30 minutes, and you can wait in the store. It may vary depending on the model.
More about screen repairAccording to Apple, non-original displays can lead to problems such as multi-touch issues, limited True Tone, incorrect brightness control or uneven colour reproduction. This depends on the model and the part and is not a certain outcome of every repair. Ask before the repair which part quality will be fitted; at GoImpulse this is, as standard, tested, high-quality spare parts, and original spare parts on request.
More about screen repairProblems such as freezing after unlocking, or a screen that does not turn off during calls, often point to a faulty or incompatible spare part. If you had the repair done at GoImpulse, contact the store: the statutory warranty of 24 months applies to defects in the part or the installation.
More about screen repairBattery
A battery replacement at GoImpulse costs from €39; the final price depends on the model. The team will tell you the exact price after the diagnosis and before the repair starts.
More about battery replacementFor the iPhone, Apple gives 80 percent maximum capacity as a guide (after 500 full charge cycles for iPhone 14 and older, after 1000 for iPhone 15, under ideal conditions); you can find the value under Settings > Battery > Battery Health. In practice it also matters whether the phone lasts a whole day. At GoImpulse the replacement usually takes about 30 minutes.
More about battery replacementTypical signs are very fast battery drain, unexpected shutdowns (especially in the cold), irregular charging or, on the iPhone, a “Service recommended” message; a swollen battery should be checked immediately. Apple stresses that the “Service recommended” message does not indicate a safety problem, but that the battery is more likely to cause performance issues.
More about battery replacementNo, the normal loss of battery capacity through ageing and charge cycles is not a defect and is not covered by the warranty. At GoImpulse the statutory warranty of 24 months naturally applies to the repair; it covers defects in the part or the installation, not normal wear.
More about battery replacementCharging port
The replacement at GoImpulse costs from €20; the final price depends on the model and the damage. You will learn the exact price after the diagnosis and before the repair starts.
More about charging port repairNot always: the cable, the power adapter, dirt in the port or the battery can also be the cause. At GoImpulse the device is diagnosed in store before the repair and the price is quoted in advance; charging port repairs usually take about 30 minutes.
More about charging port repairUnplug the cable and only charge again once the phone and the cable are completely dry; Apple advises letting the port dry with air circulation after liquid contact (up to 24 hours) and not using a heat source or compressed air. If that does not help, have the port checked at a repair shop; at GoImpulse, charging port repairs start from €20.
More about charging port repairWater damage
Switch the phone off immediately, remove the case and the SIM and memory cards, and do not charge it. Shake water out of the openings, let it dry in the air and do not switch it back on for about a day at the earliest; if it has problems, bring it in for a check promptly. At GoImpulse, water damage repairs start from €99.
More about water damage repairNo, rice is not a recommended method: Apple expressly advises against putting an iPhone in rice because rice particles can damage the device. Drying it in the air or using a desiccant such as silica gel is better, and you should avoid heat from a hairdryer or an oven.
More about water damage repairA water damage repair at GoImpulse costs from €99; the final price depends on the model and the extent of the damage. The team will tell you the price after the diagnosis and before the repair.
More about water damage repairThat can only be said after a diagnosis, because it depends on the liquid, the time until it is checked and the components affected. GoImpulse diagnoses the device in store and tells you the price before the repair; incidentally, Apple excludes water damage from the manufacturer’s warranty.
More about water damage repairDo not switch a wet phone on or charge it for at least about 24 hours, even if it looks dry on the outside; moisture inside can cause short circuits. If it shows faults afterwards, switch it off again and have it checked at a GoImpulse store.
More about water damage repairCamera & back glass
A camera replacement at GoImpulse costs from €29; the final price depends on the model and the damage. You will learn the exact price after the diagnosis and before the repair.
More about camera repairThis can be caused by a camera defect, dirt or scratches on the lens, or software. At GoImpulse the device is diagnosed first, before a price is quoted; a camera replacement starts from €29.
More about camera repairA back glass replacement at GoImpulse costs from €19; the final price depends on the model. You will learn the exact price after the diagnosis.
More about back glass repairSoftware
A software repair at GoImpulse costs from €19; the final price depends on the problem. The team will tell you the price after the diagnosis.
More about software repairSpare parts & warranty
As standard, GoImpulse uses tested, high-quality spare parts. Original spare parts are also possible on request; ask in the store about availability.
Yes, on request GoImpulse fits original spare parts. You will learn the price and availability in the store before the repair begins.
Yes, at GoImpulse the statutory warranty of 24 months naturally applies. It covers defects in the part or the installation, but not new drop or water damage and not the normal loss of battery capacity.
That depends on the manufacturer’s warranty terms; the manufacturer’s warranty is a voluntary benefit and is independent of the statutory warranty. Check the terms before the repair; GoImpulse makes no commitment on this.
Stores & service
GoImpulse has 12 stores in shopping centres: Berlin (Boulevard Berlin, Linden-Center), Hamburg (Alstertal-Einkaufszentrum, Elbe-Einkaufszentrum), Dresden (Centrum Galerie, Altmarkt-Galerie), Kiel (Sophienhof ground floor and upper floor), Potsdam (Stern-Center), Kassel (DEZ), Braunschweig (Schloss-Arkaden) and Schwerin (Schlosspark-Center).
GoImpulse is open Monday to Saturday from 10am to 8pm; the stores are closed on Sundays.
For all stores you can reach GoImpulse by phone on +49 331 97183340, by email at info@go-impulse.com, and for repairs at reparatur@go-impulse.com.
Yes, besides smartphones (iPhone, Samsung, Huawei, Xiaomi and others), GoImpulse also repairs iPads and Android tablets as well as smartwatches; selected laptop damage is possible on request.
Yes, the stores stock cases, screen protectors, charging cables and MagSafe accessories; on request the team will fit the screen protector. There is no online shop.
Another question? Just drop in.
We diagnose your device in store and tell you the price before we start. 12 stores, Mon–Sat 10am–8pm, no appointment needed.