Other repairs: speaker, buttons, SIM reader and more
Not everything fits one heading. If your device has some other fault, we will look at it and tell you the price first.
For other repairs such as speaker, microphone, buttons, vibration motor, SIM reader, Face ID, fingerprint sensor or earpiece, we give the price on request. We diagnose your device in store and tell you the price before we start. We give the duration after the diagnosis. You pay only after you agree.
How to recognise it
Sound is quiet, crackly or missing (speaker, earpiece). Callers hear you badly (microphone). A button sticks, does not respond or is missing. The phone no longer vibrates. The SIM card is not detected. Face ID or the fingerprint sensor no longer works.
What we do
- Conversation: you describe the problem.
- Diagnosis: we check the device in store.
- Price up front: we give the price before we start.
- Repair: we replace or repair the affected part.
- Test and payment: we test; you pay only after you agree.
Good to know
Small parts, big effect
Speakers, microphones and earpieces sit behind tiny openings. Often the cause is not the part but dirt or moisture in front of it, so we check first whether cleaning is enough. Software settings, a connected Bluetooth device or a case can also affect sound.
Buttons, vibration and SIM reader
Mechanical buttons wear or get dirty. The vibration motor (the “Taptic Engine” on some iPhones) can fail after a drop or water. On the SIM reader, a bent tray or a film on the contacts is common. Try another SIM card beforehand to tell card from reader.
Face ID and fingerprint
These sensors are paired to the device. For Face ID, Apple ties the function to specific parts; whether a repair is possible depends on the model and the fault. We establish that in the diagnosis and tell you honestly before you pay.
Frequently asked questions
It depends on the part and model. We give the price on request after the diagnosis and before we start.
We tell you after the diagnosis.
It depends on the model and the damage. We tell you what is possible after the diagnosis.
No, just drop in Monday to Saturday, 10 am to 8 pm.
Statutory warranty rights apply, of course.
What else can go wrong with your device?
Device broken? Just drop in.
We diagnose your device in store and tell you the price before we start. 12 stores, Mon–Sat 10 am–8 pm, no appointment.